Polk City
Utilities Department Online Services
  • As stated in Polk City's Charter, Ordinance 2011-1277 Section 74-260(1), there will be a charge to your Utility Billing account of $40.00 for a Premises Visit if a City service representative has to visit your home. If the service representative determines the issue is the responsibility of Polk City, this fee WILL NOT apply.

  • AFTER HOURS EMERGENCY PHONE: 866-815-0074

  • Commission Meetings: 3rd Tuesday of Every Month 6:00 pm

  • PLEASE BE ADVISED IF YOU ARE MAKING AN EFT PAYMENT, IT WILL NOT REFLECT IN YOUR BANK ACCOUNT OR UTILITY ACCOUNT UNTIL CITY OF POLK CITY SENDS THE FILE ON OR BEFORE THE 25TH OF EACH MONTH TO THE BANK. IF YOUR PAYMENT IS PAST THE DUE DATE, PLEASE CALL US AT 863-874-4808 TO ADVISE THE OFFICE OF YOUR PAYMENT.

  • **Interesting Fact -Monthly Single-family residential averages on water for Polk City residents is 4,415 gallons for a 5/8 water meter.

    **Monthly single-family residential average for Irrigation is 5,866 gallons for a 5/8 irrigation meter

    **If you have any questions or concerns, please call us at 863-874-4808

  • What a beautiful 100-year Celebration turn out. Thank you to everyone. We still have memorabilia in City Hall if you are interested.

  • Email addresses for Utility Billing and Building Rentals

    chasity.guinn@mypolkcity.org

    chyanne.cumbie@mypolkcity.org

    amy.waldo@mypolkcity.org

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En español

Utilities Customer Service Portal

We have updated our client portal. However, you can continue to use the same login and password that you did with our previous customer portal. The details we hold remain unchanged
This site provides access to the services provided to registered customers of Polk City

Account Access

To login and view your account or to pay your bill, you will need to use your account number and address number. Your account number can be found on your utility bill. Your default password is your mailing address number. If you have never logged in before, the following examples provide guidance:
Account NameMailing AddressAccountLog in with
Joe Smith6789 County Line Rd
Auburndale, FL 33823
12345Account Number - 12345, Password - 6789
Smith Services IncPO Box 11021
Auburndale, FL 33823
98765Account Number - 98765, Password - PO

Make A Direct Utilities Payment

If you know your PayID, you can save time by paying your current outstanding balancepaying your current outstanding balance without logging into the site.
In English

Portal de servicio al cliente de servicios públicos

Hemos actualizado nuestro portal de clientes. Sin embargo, puede continuar utilizando el mismo nombre de usuario y contraseña que utilizó con nuestro portal de clientes anterior. Los detalles que mantenemos permanecen sin cambios.
Este sitio proporciona acceso a los servicios prestados a clientes registrados de Polk City

Acceso a la cuenta

Para iniciar sesión y ver su cuenta o para pagar su factura, deberá usar su número de cuenta y número de dirección. Su número de cuenta se puede encontrar en su factura de servicios públicos. Su contraseña predeterminada es el número de su dirección postal. Si nunca ha iniciado sesión antes, los siguientes ejemplos le brindan orientación:
Nombre de la cuentaDirección postalCuentaIniciar sesión con
Joe Smith6789 County Line Rd
Polk City, FL 33868
12345Número de cuenta - 12345, Contraseña - 6789
Smith Services IncPO Box 11021
Polk City, FL 33868
98765Número de cuenta - 98765, Contraseña - PO

Hacer un pago directo de servicios públicos

Si conoce su PayID, puede ahorrar tiempo pagando su saldo pendiente actual saldo pendiente actual sin iniciar sesión en el sitio.
Polk City Utilities (863) 984-1375